Brightcar <> OneAI: Agent Testing and API Chat

Date: 2025-09-18 | Duration: 31 min | Account: brightcar

External attendees: rich@brightcarfinance.co.uk

Summary

Live testing of the API integration for lead data transmission revealed connectivity issues that need to be resolved before go-live. Rich has set up the initial API for lead data and is planning a second API implementation to send success notifications back to Brightcar when a lead is transferred. A monthly verification plan was discussed to keep the integration healthy over time.

Action Items

• Rich to conduct 3–4 days of extensive agent testing.
• Rich to document common questions and responses observed during testing.
• Rich to send a feedback document to Daniella with notes for script updates.