Daniella's Customer Brain

Honeycomb <> OneAI: Weekly Sync

3 min read

Honeycomb <> OneAI: Weekly Sync

Date: 2026-03-24 | Duration: 14.15999984741211 min | Account: honeycomb

External attendees: jan.j@honeycombinsurance.com, jon@honeycombinsurance.com, rafael@honeycombinsurance.com

Summary

The team focused on enhancing the agent’s voice naturalness and script quality, identifying issues like a robotic tone and slow cadence, which can be improved through voice selection and script adjustments. Jon emphasized tightening the script for a better flow, planning to finalize script changes before making voice edits. A structured revision process was established where Jon edits the script, with Daniella’s team tracking changes. The controlled rollout strategy involves a gradual, data-driven approach to test updates and collect live call recordings for optimization. Clear communication protocols were set, with Jon leading the script revisions and Daniella coordinating technical updates with her team for effective execution.

Key Points

🎤 Voice and Script Quality: Focus on enhancing the agent’s voice and script for better user experience; fix robotic tone and slow cadence. 📝 Script Revision Process: Jon will edit the script in Word while Daniella’s team will track changes; iterative tests will be conducted post-revisions. 🚀 Controlled Rollout Plan: A limited live rollout will collect call recordings, allowing for real-world optimization over several days. 🔄 Communication Workflow: Jon leads script revisions; Daniella ensures platform updates; shared documents will track progress and feedback.

Overview

  • Voice and Script Quality: Focus on enhancing the agent’s voice and script for better user experience; fix robotic tone and slow cadence.
  • Script Revision Process: Jon will edit the script in Word while Daniella’s team will track changes; iterative tests will be conducted post-revisions.
  • Controlled Rollout Plan: A limited live rollout will collect call recordings, allowing for real-world optimization over several days.
  • Communication Workflow: Jon leads script revisions; Daniella ensures platform updates; shared documents will track progress and feedback.

Action Items

Jon Repka Send updated script with highlighted changes or annotations in a new duplicate Word document labeled ‘draft two’ (12:02) Continue running tests on the agent and provide further feedback on script tweaks and call-to-action messaging (06:58)

Daniella Block Confirm and apply platform updates to the current agent to ensure the latest improvements are integrated (09:29) Set up and run A/B tests with three different voices (‘Talia’, main voice, ‘Becker’) adjusting speed and cadence as needed (08:43) Monitor live recordings during the controlled rollout and optimize agent performance accordingly (10:50) Coordinate with Roy to check and resolve integration issues Jon flagged (09:50)

Roy Investigate integration issue mentioned in group message by Jon (09:50)

Amit Implement script and agent improvements as per feedback once final script and notes are received

Graph View